Frequently asked questions
All of our products are manufactured and tested under strict quality control guidelines set by the Pierre Fabre Group. All of our formulas are compliant with current European legislation and have been clinically tested by dermatologists to ensure they provide excellent results of efficacy and tolerance, even for people with hypersensitive or atopic (eczema prone) skin. All ingredients used by Pierre Fabre Dermo-Cosmétique Laboratories are on the list of ingredients authorised by the European legislation for use in cosmetic products. The Pierre Fabre Group monitors the safety of each product marketed around the world in accordance with its own strict internal pharmaceutical quality and safety standards.
Do you test your products on animals?
The European cosmetic legislation (directive 76/768/CEE amended the 1th March 2003) requires manufacturers to use alternatives methods to test new raw cosmetic material and finished products.
In compliance with this directive, we stopped tests on animals many years ago.
In practice, to test our products to ensure that they meet our high quality and safety standards, we use existing data concerning the safety of the specific ingredients used in the products. The tolerance of our finished products is then verified by tests on healthy volunteers.
Finally, we carry out physico-chemical and bacteriological tests to verify the identity on each batch of raw material delivered to our factories. This ensures the purity and quality of the ingredients entering our formulas.
These types of tests are also carried out on each batch of finished products to guarantee the safety and quality of each and every product.
I am not sure which products I should use on my skin, can you help?
Yes! Simply answer the questions on our Skin Diagnosis and it will recommend your tailored skin care routine.
Can I use your products during pregnancy or breast feeding?
All of our products can be used during pregnancy and breastfeeding however we recommend, as a measure of precaution to not use the following products: Cleanance MAT Mattifying Toner, Cleanance Mask and Cleanance MAT Mattifying Emulsion for their concentration of salicylic acid and PhysioLift Night Balm, PhysioLift Eyes, PhysioLift Wrinkle Filler, Ysthéal+ Eye contour cream, Ysthéal+ Emulsion, Eluage cream and TriAcnéal because they all contain Retinaldehyde, an anti-ageing compound derived from Vitamin A. Vitamin A supplementation needs to be limited during pregnancy and breastfeeding periods.
Are your products suitable for babies or children?
Our XeraCalm A.D, Cold Cream, Cicalfate; Trixéra+ Selectiose ranges as well as the Avène Thermal Water Spray can be used on babies and children.
Although we recommend not exposing children under the age of 3 to the sun, we suggest High Protection Mineral Cream SPF50 until the age of 3 and the Very High Protection spray SPF50+ for ages 3+.
Is your packaging recyclable?
Yes every time you see a recycling symbol.
I bought one of your products and it was damaged, how can I get a refund?
Take the product back to where you bought it from. The store will be able to help.
I think I have an allergic reaction to one of your products, what should I do?
If you have reacted to one of our products, please download this safety questionnaire by clicking here: http://bit.ly/1Kr9rMZ
If there are two or more products that you may have reacted to, please download this safety questionnaire by clicking here: http://bit.ly/1JbEfQT
The questionnaire can be returned to: Pierre Fabre Ltd, Hyde Abbey House, 23 Hyde Street, Winchester SO23 7DR, UK; or by emailing email@example.com.
We also suggest that you print the list of ingredients of the product you reacted to and take it to your doctor for further evaluation.
Where can I find your products?
Our products are sold in large Boots the Chemist stores, Lloyds Pharmacies, sk:n clinics, many online pharamcies such as LookFantastic.com and Escentual.com and leading independent pharmacies. To find your nearest stockist, please visit our store locator.
Do you have a range of hair care products?
No, but KLORANE Laboratories, which is another another brand of the Pierre Fabre Group, has a large range of hair care products. To find out more, visit it the KLORANE website.