Legal information


Editor : PIERRE FABRE DERMO-COSMETICS - Simplified joint-stock company - registered office: 45, Place Abel Gance - 92100 Boulogne Cedex - Capital: 22 987 907,85 Euros - RCS of Nanterre 319 137 576.

Director of publication : PIERRE FABRE DERMO-COSMETICS

Developer : Mazarine Digital – Limited  company - S.A.S –– registered at the Paris RCS under number B 431 442 896 , whose registered office is located at 2, square Villaret de Joyeuse 75017 Paris, France  – Phone : +33 (0) 1 58 05 49 50 – Fax : +33 (0) 58 05 49 59.
For webmaster contact, email

Host Company OVH,
SAS with capital of 10 069 020 Euros, registered at 2 street Kellermann - 59100 Roubaix - France,
under number 537 407 926 located 2,
whose head office is located at 2 street Kellermann - 59100 Roubaix - France

Photo Credits: Anakena - P. BELAUD/Triaxe - C. BOSC - D. CABROL - N. CHAPMAN/Corbis - J. DAVID - B. HUGAND/ABM - V. LANCASTER - LIDJI/Jupiterimages - E. MARTIN - H. MATCHAVARIANI - R. MINSART - P. MENVILLE/Digivision - T. MIZUNO - M. POLO - Self photo - SPENCER/ Option Photo - P. STRUBE - Studio X. 


All text and image content of this Site (as defined below) is owned and controlled by Pierre Fabre Limited and is protected by worldwide copyright laws.

The Eau Thermale Avène websites, which can be visited at [], [], [] or [] (hereinafter the “Site”) are made available to you subject to these terms and conditions of use and by accessing and using the Site, you accept these terms and conditions of use.  If you do not accept these terms and conditions, please exit this Site.

Any use of the Site is subject to acceptance of these terms and conditions by a person 16 or over.

The terms and conditions of use may be changed at any time without notice. If the terms and conditions of use are changed, the revised terms will be posted on this Site. Therefore, please check back periodically to ensure that you are using the latest version of the Site.

You may download content only for your personal use for non-commercial purposes, but no modification or further reproduction of the content is permitted. The content may otherwise not be copied or used in any way.

The trademarks, trade names and products in this Site are protected in France, the United Kingdom and internationally. No use of any of these may be made without the prior written authorisation of the owners of this Site, except to identify the products or services of Pierre Fabre.
The sender of any communications to this Site or otherwise to the owners of this Site shall be responsible for the content and information contained therein, including its truthfulness and accuracy.

These terms and conditions of use (which for the avoidance of doubt includes the Privacy Policy and the Cookie Policy) as amended from time to time ("Terms of Use") and your use of the Site shall be governed by the laws of England and Wales.

Site use and visits are limited to personal, and not commercial, use. You must refrain from using all or part of the Site for any illegal purposes (including without limitations to copyright infringements) or purposes that breach the Terms of Use.

By visiting this Site, you agree to comply with the Terms of Use as set out on the date of your visit.

Object of the Site

This Site has been created to provide you with information on Eau Thermale Avène (news, products, etc.).  This Site presents non-contractual information on Eau Thermale Avène for the purposes of describing the products, and nothing on the Site is intended to provide a legally binding  offer for the sale of any product or service by Pierre Fabre (unless expressly stated otherwise).

Pierre Fabre will use reasonable efforts to include accurate and up to date information on the Site but make no warranties or representations of any kind as to the accuracy, currency or completeness.  You agree that access to and use of the Site and its content is at your own risk. Neither Pierre Fabre or any party involved in creating, producing or delivering this Site shall be liable for any damages including, without limitation, direct, indirect, consequential or punitive damages arising out of access to, use of or inability to use the Site or any errors or omissions in the content thereof.  This limitation includes damages to, or for any viruses that infect, your computer.

The Site and any documents we attach in electronic format to this Site are the subject of multiple reviews, however they may contain errors. If you note errors, feel free to contact us using the contact form and we will proceed to make the relevant corrections.


No registration is required to visit the Site. However, to use certain services, such as the skin diagnosis or providing product rating, the Site may require registration.

The Site may disclose personal information if it is required to identify, contact or pursue legal actions against an individual who may damage or breach the Terms of Use, other Site users or any other person who may be harmed by such use.

Use of Advice displayed on the Site

Online computerised diagnostic applications and user guides that include beauty and health recommendations ("Applications") are made available to you on the Site so you can obtain advice on beauty and healthcare.

This availability in no way constitutes a transfer of the property rights attached to the Applications. You are simply granted a user license for these Applications, which is not exclusive and is for your private use only.  You may not copy or reproduce all or part of the Applications by any means and on any medium, whether existing or future, nor translate the Applications into any other language or adapt said Applications. You must not use the Applications for any commercial purposes.

Pierre Fabre will not be held liable for the direct or indirect consequences and/or any damage to the Applications resulting from defects or hacking.

Pierre Fabre give no explicit or implicit guarantee and accept no liability in terms of the use of any advice provided through the Applications or the Site nor through the use of any recommended products. This advice is provided solely for information and must be confirmed by professionals.

This website contains general information relating to various dermatological conditions. Such information is provided for informational purposes only and is not intended to replace discussions with a doctor or other qualified healthcare professionals. Additionally, the information contained herein should not be used for diagnosing a health condition. All decisions about the treatment and management of any conditions must be made with a healthcare professional, considering the personal medical history and circumstances of the individual. Any users of this website should contact their doctor's surgery or an appropriate health professional if they have any concerns about any aspect about their health.


Pierre Fabre has made reasonable efforts to ensure the reliability of the information and services available on the Site, it will not be held liable for errors, omissions, viruses or results that may result from any use of the Site.

Pierre Fabre, their management and employees will not be liable:
•  For damage of any type resulting from a connection to, access to or use of this Site;
• For damages that directly or indirectly result from a visit to this Site or the use of or reliance on the information it makes available;
•  For direct or indirect damages resulting from the use of this Site, in particular, any operational, financial or commercial loss or loss of programs or data in any information system, even if Pierre Fabre  have been informed of the potential occurrence of such damages.

Without prejudice to the above, Pierre Fabre  do not provide any express or tacit guarantee for all or part of the Site. Pierre Fabre disclaims all warranties, conditions, representations and own terms express or implied to the fullest extent permitted by law.

Pierre Fabre do not guarantee that the Site will be secure or free from bugs or viruses.  You are responsible for configuring your information technology, computer programmes and platform in order to access the Site. You should use your own virus protection software.

You must not misuse the Site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Site, the server on which the Site is stored or any server, computer or database connected to the Site. You must not attack the Site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you may commit a criminal offence under the Computer Misuse Act 1990. Pierre Fabre will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of any breach you will be liable for any damages caused and your right to use the Site will cease immediately.

Pierre Fabre  may initiate legal actions against visitors who do not respect the above.

The Site endeavours to maintain access to its pages on a continuous basis, but is not bound by any obligation to guarantee access by users. It may therefore interrupt access to the Site, in particular for maintenance and upgrading purposes. Pierre Fabre also reserve the right at any time and with no need to provide notice to suspend or even interrupt the availability of all or part of the present Site, including its comments space and, in particular, links to other Sites. Pierre Fabre Ltd may in no way be held liable for any interruption and the consequences that may result therefrom and impact on the user or a third party.

Furthermore, hypertext links may lead you to visit other external sites managed by third parties. Pierre Fabre have no control over these websites and give no guarantee as to the information available on these other sites and accept no liability as to their content. You are solely responsible for any use of a link to any other site.

Intellectual Property Rights

The Eau Thermale Avène name and logo, are trademarks of Pierre Fabre Dermo-Cosmetique incorporated in France with its registered office located at 45 Place Abel Gance, 92 100 Boulogne, France and may not be used without Pierre Fabre's written permission. All of the content on the present Site and each of its elements taken separately (all names of products or trademarks indicated, architecture, texts, photos, images, illustrations, etc.) are subject to copyright protection and, more broadly, intellectual property law. Copyright © 2015-2019 Pierre Fabre Limited. All rights reserved. The contents of this website may not be copied other than for non-commercial individual reference with all copyright or other proprietary notices retained, and thereafter may not be recopied, reproduced or otherwise redistributed.

We draw visitors’ attention to the fact that the photos or distinctive signs may also constitute intellectual property rights.

All rights of reproduction, representation and public communication are reserved, including visual, photographic, iconographic or other representations. The reproduction of all or part of the present Site on an electronic medium of any type is formally prohibited unless Pierre Fabre has expressly allowed otherwise. The trademarks and logos used on the present Site are registered and any reproduction thereof constitutes a forgery.

Personal information

Pierre Fabre hereby inform you that the personal information including any sensitive personal data which you may communicate on-line in connection with your use of, or registration, with the Site is intended for the sole use of Pierre Fabre or any other entity that belongs to the Pierre Fabre group and is responsible for the processing and safekeeping thereof.

Pierre Fabre  undertake to take all reasonable measures available to it to protect the confidentiality of all personal information.

Any personally identifiable information in electronic communications to this Internet site is governed by this Site's Privacy Policy. No personal data is collected without your knowledge. Pierre Fabre sometimes collect anonymous information, such as searches made. This information is used for statistical purposes only.

Subject to having received your prior consent, Pierre Fabre may send you direct offers or newsletters by electronic mail.

If you receive any marketing email from us including newsletters you may request the termination of such service at any time by following the instructions set out at the end of each such email.


In order to collect and process statistics (e.g. evaluation of Site visits), improve your navigation (e.g. improve or develop the optimisation of our Site for a specific browser or display/colour) and for security reasons (e.g. to be able to determine the origin of spam), we may be called upon to collect personal information on your environment’s variables by using “cookies”.

A cookie is a set of data sent to your browser by a web server and stored on your computer’s hard drive. One or more cookies may be placed on your computer’s hard drive anonymously (the pages you visited, the date and time of the visit, etc.). The cookie collects information on your visit to our Site. Cookies simply allow the Site to identify the parts of our business that are of interest to you so we can provide you with more appropriate information.

Cookies can be either session cookies or persistent cookies:
"Session" cookies are temporary bits of information that are used to improve navigation, block visitors from providing information where inappropriate (the Site "remembers" previous entries of age or country of origin that were outside the specified parameters and blocks subsequent changes), and collect aggregate statistical information on the Site. They are erased once you exit your Web browser or otherwise turn off your computer.

"Persistent" cookies are more permanent bits of information that are placed on the hard drive of your computer and stay there unless you delete the cookie. Persistent cookies store information on your computer for a number of purposes, such as retrieving certain information you have previously provided (such as passwords), helping to determine what areas of the Web Site visitors find most valuable, and customizing the Web Site based on your preferences on an ongoing basis. Persistent cookies placed by this Site on your computer may hold personally identifiable information, but only if you have registered or have otherwise consented to the retention of personally identifiable information you have provided at the Site. Otherwise, our Site's server only knows that an unidentified visitor with your cookie has returned to the Site.

The cookies on this Site:

Google Analytics cookies used by

Cookie Purpose What it is for?
_utma Is used to measure the user experience of the site
_utmb Is used to measure the user experience of the site
_utmc Is used to measure user experience of the site
_utmz Is used to measure the user experience of the site

For more information about Google Analytics cookies, click here

Cookies on the Site. 

cfid – is for the purpose of session management and is essential to maintain the session throughout the visit to the Site
cftoken - is for the purpose of session management and is essential to maintain the session throughout the visit to the Site

You can also oppose their presence and refuse them. To this end, you can oppose the saving of cookies by disabling this feature in your browser.


The internet is an open network. Pierre Fabre therefore cannot guarantee that information on this Site will accessed or mis-used by third parties.


Pierre Fabre may provide links to other Sites that may or may not belong to the Group. These Sites are independent from the Pierre Fabre Site.

Pierre Fabre do not edit or control the sources and content of these Sites or their links to other Sites.

These Site links in no way constitute approval or validation or agreement on the part of Pierre Fabre with the content of these Sites.

Pierre Fabre cannot be held liable for the content, products, services, publicity, cookies or other items on these Sites or for any damage, loss, whether proven or alleged, caused by or in relation to the use of this information, the services or data available on these Sites. Connection to any other Site is made under your sole responsibility.

The creation of hypertext links to the Site requires the prior written authorization of Pierre Fabre. Any request for authorization must be sent to Pierre Fabre via the contact form. Any unauthorised use constitutes a forgery that may be punished by law.

Comment Space

The Site enables you to post messages via the Site (for instance product reviews and various other comment spaces in which you can comment or send questions).

Each facility to add a message is known as a “comment space”. All messages posted are known in these comment spaces express the ideas of their respective authors. However, as the Site is responsible for the content of these spaces, Pierre Fabre may at its absolute discretion delete or simply not respond to messages (including without limitations those it it considers reprehensible, illegal or non-compliant with these Terms of Use).

All users of the site agree not to transmit content:
• For masked advertising purposes;
• That is deceitful or inaccurate;
• That may constitute a breach of literary, artistic, trademark, industrial or other third party rights, such as image rights and the protection of privacy;
• That is  Injurious, defamatory, calumnious, racist, xenophobic, revisionist or prejudicial to the honour or reputation of others;
• Inciting discrimination, hatred of a person or group of people due to their origin or ethnicity, nationality, race or a specific religion;
• Which is threatening a person or group of persons;
• Which is prejudicial to public order, subject to civil or criminal proceedings or defamatory; anti-constitutional, extremist or issued by groups prohibited by law;
• Inciting criminal behaviour, suicide, terrorism or justifying crimes, acts of terrorism, war crimes or crimes against humanity;
• Pornographic, contrary to good morals or prejudicial to human dignity;
• That allows third parties to directly or indirectly procure pirated software, software serial numbers, software to hack and intrude computer and telecommunication systems, and, in general, any software or other tool that may prejudice the rights of others and the safety and security of individuals and assets;
• That includes viruses or any other application that may disrupt or damage software, computer equipment or computers belonging to the Site or its users;
• That constitutes chain letters.

By participating in the use of the comment spaces you undertake to respect the Site’s image and reputation and not to make declarations and/or engage in actions of any type that may be prejudicial to the Site. The Site reserves the right to close down the comment spaces for a limited period of time or definitively and may delete information and referrals to this information if it observes breaches to applicable laws, good morals and the present Terms of Use, or for any other reason freely interpreted.

The Site reserves all rights over whether to publish your comments or opinions in the comment spaces, to change, adapt or translate them into any language, in any form and on any medium, to keep them online or delete them at any time, with no prior notice to you being required.


Should any of these Terms of Use be contrary to applicable laws , the Term in question will be replaced by a lawful Term.

If you are not satisfied with all or part of the present Site, its comment space, or if you disagree with the present Terms of Use, you should cease using the Site.

For any question that relates to the Terms of Use or a question or comment on the Site or its comment space, contact us via the contact form.

Applicable Law and Competent Jurisdiction

The Terms of Use are governed by the laws of the England and Wales. The Courts of England and Wales will have non-exclusive jurisdiction over any dispute. Although the information on this Site is accessible to users outside the UK and Ireland, the information on the website is intended for use only by residents of the UK and Ireland. Other countries may have laws, regulatory requirements and medical practices that differ from those in UK and Ireland and if you choose to access the site from outside the UK and Ireland you do so at your own risk.

These terms of use were last updated on 05/03/2019. Copyright © 2015-2019 Pierre Fabre Limited. All rights reserved

How to Contact Us

If you have any questions, comments, requests, or concerns related to this Privacy Policy or the information practices of this Site, or if you would like to opt out of future communications, please contact us as follows:

Pierre Fabre Ltd
2 Imperial Place
TEL: 0208 731 3333

Changes to This Privacy Policy

If this Privacy Policy changes, the revised policy will be posted on this Site. Please check back periodically, and especially before you provide any personally identifiable information.
This Privacy Policy was last updated on 22/07/2020.
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