Legal information

LEGAL INFORMATION
I - LEGAL INFORMATION AND DISCLAIMER

This site is operated by:

Pierre Fabre Limited
Office located at 2 Imperial Place, Borehamwood, Herts, WD6 1JN

Tel: +44(0) 2087313333
Registration No. 986738 England
Intra-community VAT No.GB196 2430 52

Webmaster
customerservice.team@pierre-fabre.com

Pierre Fabre Limited Registered Office:
One Fleet Place,
London
EC4M 7WS.

CIS VALLEY, simplified public limited liability company (S.A.S.) with a share capital of 2 500 000 Euros, registered in the BORDEAUX Trade and Companies Register under number B 410 100 747,
headquartered in Chemin de l’Hermite BP 70081 - 33523 BRUGES


II – TERMS AND CONDITIONS OF USE

All text and image content of this Site (as defined below) is owned and controlled by Pierre Fabre Limited and is protected by worldwide copyright laws.

Any use of the Site is subject to acceptance of these terms and conditions by a person 18 or over.

The present terms and conditions may be changed at any time without notice. If the terms and conditions are changed, the revised terms will be posted on this Site. Therefore, please check back periodically to ensure that you are using the latest version of the Site.

You may download content only for your personal use for non-commercial purposes, but no modification or further reproduction of the content is permitted. The content may otherwise not be copied or used in any way.

The trademarks, trade names and products in this Site are protected in France, the United Kingdom and internationally. No use of any of these may be made without the prior written authorization of the owners of this Site, except to identify the products or services of Pierre Fabre.
The sender of any communications to this Site or otherwise to the owners of this Site shall be responsible for the content and information contained therein, including its truthfulness and accuracy.

These Terms and Conditions of Use (which for the avoidance of doubt includes the Privacy Policy and the Cookie Policy) as amended from time to time ("Terms of Use") and your use of the Site shall be governed by the laws of England and Wales.

The Eau Thermale Avène websites, which can be visited at [http://www.eau-thermale-avene.co.uk], [http://www.eau-thermale-avene.ie], [https://www.avene.co.uk] or [https://www.avene.ie] (hereinafter the “Site”) are made available to you subject to these Terms of Use and by accessing and using the Site, you accept, without qualification, these Terms of Use.  If you do not accept these Terms of Use, please exit this Site.

Site use and visits are limited to personal, and not commercial, use. You must refrain from using all or part of the Site for any illegal purposes (including without limitations to copyright infringements) or purposes that breach the Terms of Use.

By visiting this Site, you agree to comply with the Terms of Use as set out on the date of your visit.

Object of the Site

This Site has been created to provide you with information on Eau Thermale Avène (news, products, etc.).  This Site presents non-contractual information on Eau Thermale Avène for the purposes of describing the products, and nothing on the Site is intended to provide a legally binding  offer for the sale of any product or service by Pierre Fabre (unless expressly stated otherwise).

Pierre Fabre will use reasonable efforts to include accurate and up to date information on the Site but make no warranties or representations of any kind as to the accuracy, currency or completeness.  You agree that access to and use of the Site and its content is at your own risk. Neither Pierre Fabre or any party involved in creating, producing or delivering this Site shall be liable for any damages including, without limitation, direct, indirect, consequential or punitive damages arising out of access to, use of or inability to use the Site or any errors or omissions in the content thereof.  This limitation includes damages to, or for any viruses that infect, your computer.

The Site and any documents we attach in electronic format to this Site are the subject of multiple reviews, however they may contain errors. If you note errors, feel free to contact us using the contact form and we will proceed to make the relevant corrections.

Registration

No registration is required to visit the Site. However, to use certain services, such as the Skin Diagnosis or providing product rating, the Site may require registration.

The Site may disclose personal information if it is required to identify, contact or pursue legal actions against an individual who may damage or violate (intentionally or not) the rights or ownership of the Site, other Site users or any other person who may be harmed by such use.

Use of Advice displayed on the Site

Online computerized diagnostic applications and user guides that include beauty and health recommendations ("Applications") are made available to you on the Site so you can obtain advice on beauty and healthcare.

This availability in no way constitutes a transfer of the property rights attached to the Applications. You are simply granted a user license for these Applications, which is not exclusive and is for your private use only.  You may not copy or reproduce all or part of the Applications by any means and on any medium, whether existing or future, nor translate the Applications into any other language or adapt said Applications. You must not use the Applications for any commercial purposes.

Pierre Fabre will not be held liable for the direct or indirect consequences and/or any damage to the Applications resulting from defects or hacking.

Pierre Fabre give no explicit or implicit guarantee and accept no liability in terms of the use of any advice provided through the Applications or the Site nor through the use of any recommended products. This advice is provided solely for information and must be confirmed by professionals.

This website contains general information relating to various dermatological conditions. Such information is provided for informational purposes only and is not intended to replace discussions with a doctor or other qualified healthcare professionals. Additionally, the information contained herein should not be used for diagnosing a health condition. All decisions about the treatment and management of any conditions must be made with a healthcare professional, considering the personal medical history and circumstances of the individual. Any users of this website should contact their doctor's surgery or an appropriate health professional if they have any concerns about any aspect about their health.

Liability

Pierre Fabre has made reasonable efforts to ensure the reliability of the information and services available on the Site, it will not be held liable for errors, omissions, viruses or results that may result from any use of the Site.

Pierre Fabre, their management and employees will not be liable:
•     For damage of any type resulting from a connection to, access to or use of the present Site;
•     For damages that directly or indirectly result from a visit to this Site or the use of or reliance on the information it makes available;
•     For direct or indirect damages resulting from the use of the present Site, in particular, any operational, financial or commercial loss or loss of programs or data in any information system, even if Pierre Fabre  have been informed of the potential occurrence of such damages.

Without prejudice to the above, Pierre Fabre  do not provide any express or tacit guarantee for all or part of the Site. Pierre Fabre disclaims all warranties, conditions, representations and own terms express or implied to the fullest extent permitted by law.

Pierre Fabre do not guarantee that the Site will be secure or free from bugs or viruses.  You are responsible for configuring your information technology, computer programmes and platform in order to access the Site. You should use your own virus protection software.

You must not misuse the Site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Site, the server on which the Site is stored or any server, computer or database connected to the Site. You must not attack the Site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you may commit a criminal offence under the Computer Misuse Act 1990. Pierre Fabre will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of any breach you will be liable for any damages caused and your right to use the Site will cease immediately.

Pierre Fabre  may initiate legal actions against visitors who do not respect the above.

The Site endeavours to maintain access to its pages 24/7, but is not bound by any obligation to guarantee said access. It may therefore interrupt access to the Site, in particular for maintenance and upgrading purposes. Pierre Fabre also reserve the right at any time and with no need to provide notice to suspend or even interrupt the availability of all or part of the present Site, including its comments space and, in particular, links to other Sites. Pierre Fabre Ltd may in no way be held liable for any interruption and the consequences that may result therefrom and impact on the user or a third party.

Furthermore, hypertext links may lead you to visit other external sites managed by third parties. Pierre Fabre  have no control over these websites and give no guarantee as to the information available on these other sites, and accept no liability as to their content. You are solely responsible for any use of a link to any other site.

Intellectual Property Rights

The Eau Thermale Avene name and logo, are trademarks of Pierre Fabre Dermo-Cosmetique incorporated in France with its registered office located at 45 Place Abel Gance, 92 100 Boulogne, France and may not be used without Pierre Fabre's written permission. All of the content on the present Site and each of its elements taken separately (all names of products or trademarks indicated, architecture, texts, photos, images, illustrations, etc.) are subject to copyright protection and, more broadly, intellectual property law. Copyright © 2015 Pierre Fabre Limited. All rights reserved. The contents of this website may not be copied other than for non-commercial individual reference with all copyright or other proprietary notices retained, and thereafter may not be recopied, reproduced or otherwise redistributed.

We draw visitors’ attention to the fact that the photos or distinctive signs may also constitute intellectual property rights.

All rights of reproduction, representation and public communication are reserved, including visual, photographic, iconographic or other representations. The reproduction of all or part of the present Site on an electronic medium of any type is formally prohibited unless Pierre Fabre has expressly allowed otherwise. The trademarks and logos used on the present Site are registered and any reproduction thereof constitutes a forgery.


Personal information

Pierre Fabre hereby inform you that the personal information including any sensitive personal data which you may communicate on-line in connection with your use of, or registration, with the Site is intended for the sole use of Pierre Fabre or any other entity that belongs to the PIERRE FABRE group and is responsible for the processing and safekeeping thereof.

Pierre Fabre  undertake to take all reasonable measures available to it to protect the confidentiality of all personal information.

Any personally identifiable information in electronic communications to this Internet site is governed by this Site's Privacy Policy. No personal datum is collected without your knowledge. Pierre Fabre sometimes collect anonymous information, such as searches made. This information is used for statistical purposes only.

Subject to having received your prior consent, Pierre Fabre may send you direct offers or newsletters by electronic mail.

If you receive any marketing email from us including newsletters you may request the termination of such service at any time by following the instructions set out at the end of each such email.

Cookies

In order to collect and process statistics (e.g. evaluation of Site visits), improve your navigation (e.g. improve or develop the optimization of our Site for a specific browser or display/colour) and for security reasons (e.g. to be able to determine the origin of spam), we may be called upon to collect personal information on your environment’s variables by using “cookies”.

A cookie is a set of data sent to your browser by a web server and stored on your computer’s hard drive. One or more cookies may be placed on your computer’s hard drive anonymously (the pages you visited, the date and time of the visit, etc.). The cookie collects information on your visit to our Site. Cookies simply allow the Site to identify the parts of our business that are of interest to you so we can provide you with more appropriate information.

Cookies can be either session cookies or persistent cookies:
"Session" cookies are temporary bits of information that are used to improve navigation, block visitors from providing information where inappropriate (the Site "remembers" previous entries of age or country of origin that were outside the specified parameters and blocks subsequent changes), and collect aggregate statistical information on the Site. They are erased once you exit your Web browser or otherwise turn off your computer.

"Persistent" cookies are more permanent bits of information that are placed on the hard drive of your computer and stay there unless you delete the cookie. Persistent cookies store information on your computer for a number of purposes, such as retrieving certain information you have previously provided (such as passwords), helping to determine what areas of the Web Site visitors find most valuable, and customizing the Web Site based on your preferences on an ongoing basis. Persistent cookies placed by this Site on your computer may hold personally identifiable information, but only if you have registered or have otherwise consented to the retention of personally identifiable information you have provided at the Site. Otherwise, our Site's server only knows that an unidentified visitor with your cookie has returned to the Site.

The cookies on this Site:

Google Analytics cookies used by avene.co.uk

Cookie Purpose What it is for?
_utma Is used to measure the user experience of the site
_utmb Is used to measure the user experience of the site
_utmc Is used to measure user experience of the site
_utmz Is used to measure the user experience of the site

For more information about Google Analytics cookies, click here http://www.google.co.uk/intl/en/analytics/privacyoverview.html

Cookies on the Site. 

cfid – is for the purpose of session management and is essential to maintain the session throughout the visit to the Site
cftoken - is for the purpose of session management and is essential to maintain the session throughout the visit to the Site

You can also oppose their presence and refuse them. To this end, you can oppose the saving of cookies by disabling this feature in your browser.

Security

The internet is an open network. Pierre Fabre  therefore cannot guarantee that this information will not be misappropriated by third parties.

Links

Pierre Fabre may provide links to other Sites that may or may not belong to the Group. These Sites are independent from the Pierre Fabre Site.

Pierre Fabre do not edit or control the sources and content of these Sites or their links to other Sites.

These Site links in no way constitute approval or validation or agreement on the part of Pierre Fabre with the content of these Sites.

Pierre Fabre cannot be held liable for the content, products, services, publicity, cookies or other items on these Sites or for any damage, loss, whether proven or alleged, caused by or in relation to the use of this information, the services or data available on these Sites. Connection to any other Site is made under your sole responsibility.

The creation of hypertext links to the Site requires the prior written authorization of Pierre Fabre. Any request for authorization must be sent to Pierre Fabre via the contact form. Any unauthorized use constitutes a forgery that may be punished by law.

Comment Space

The Site enables you to post messages via the Site (for instance product reviews and various other comment spaces in which you can comment or send questions).

Each facility to add a message is known as a “comment space”. All messages posted are known in these comment spaces express the ideas of their respective authors. However, as the Site is responsible for the content of these spaces, Pierre Fabre may at its absolute discretion delete or simply not respond to messages (including without limitations those it it considers reprehensible, illegal or non-compliant with these Terms of Use).

All users of the site agree not to transmit content:
• For masked advertising purposes;
• That is deceitful or inaccurate;
• That may constitute a breach of literary, artistic, trademark, industrial or other third party rights, such as image rights and the protection of privacy;
• That is  Injurious, defamatory, calumnious, racist, xenophobic, revisionist or prejudicial to the honour or reputation of others;
• Inciting discrimination, hatred of a person or group of people due to their origin or ethnicity, nationality, race or a specific religion;
• Which is threatening a person or group of persons;
• Which is prejudicial to public order, subject to civil or criminal proceedings or defamatory; anti-constitutional, extremist or issued by groups prohibited by law;
• Inciting criminal behaviour, suicide, terrorism or justifying crimes, acts of terrorism, war crimes or crimes against humanity;
• Pornographic, contrary to good morals or prejudicial to human dignity;
• That allows third parties to directly or indirectly procure pirated software, software serial numbers, software to hack and intrude computer and telecommunication systems, and, in general, any software or other tool that may prejudice the rights of others and the safety and security of individuals and assets;
• That includes viruses or any other application that may disrupt or damage software, computer equipment or computers belonging to the Site or its users;
• That constitutes chain letters.

By participating in the use of the comment spaces you undertake to respect the Site’s image and reputation and not to make declarations and/or engage in actions of any type that may be prejudicial to the Site. The Site reserves the right to close down the comment spaces for a limited period of time or definitively and may delete information and referrals to this information if it observes breaches to applicable laws, good morals and the present Terms of Use, or for any other reason freely interpreted.

The Site reserves all rights over whether to publish your comments or opinions in the comment spaces, to change, adapt or translate them into any language, in any form and on any medium, to keep them online or delete them at any time, with no prior notice to you being required.

Miscellaneous

Should the present Terms of Use become invalid or if a defect therein is observed, the term in question will be replaced by one that is as close as possible to its intent from the perspective of legal interpretation.

If you are not satisfied with all or part of the present Site, its comment space, or if you disagree with the present Terms of Use, you should cease using the Site.

Your visit to or general use of the Site signifies your acceptance of the Terms of Use.  If you do not accept the Terms of Use you should cease to use the Site immediately.

For any question that relates to the Terms of Use or a question or comment on the Site or its comment space, contact us via the contact form.

Applicable Law and Competent Jurisdiction

The Terms of Use are governed by the laws of the England and Wales. The Courts of England and Wales will have non-exclusive jurisdiction over any dispute. Although the information on this Site is accessible to users outside the UK and Ireland, the information on the website is intended for use only by residents of the UK and Ireland. Other countries may have laws, regulatory requirements and medical practices that differ from those in UK and Ireland and if you choose to access the site from outside the UK and Ireland you do so at your own risk.

These terms of use were last updated on 17/07/2015. Copyright © 2015 Pierre Fabre Limited. All rights reserved.

PRIVACY POLICY

Welcome to www.avene.co.uk and www.avene.ie, [http://www.eau-thermale-avene.co.uk], [http://www.eau-thermale-avene.ie].

This Site is owned by Pierre Fabre Limited. This Privacy Policy is designed to tell you about our practices regarding collection, use, and disclosure of information that you may provide via this Site. Please be sure to read this entire Privacy Policy before using or submitting information to this Site. This Site is intended for use by residents of the United Kingdom and Ireland.

Your Consent

By using this Site, you agree to the terms of this Privacy Policy. Whenever you submit information via this Site, you consent to the collection, use, and disclosure of that information in accordance with this Privacy Policy.

About Children

We will not knowingly collect personally identifiable information via this Site from children. We encourage parents to talk to their children about their use of the Internet and the information they disclose to Websites.

Information You Provide

Some areas of the Site may ask you to submit personally identifiable information which we will collect in order for you to benefit from the specified features (such as Contact us, Register Now and others). You will be informed what information is required and what information is optional.

Passive Information Collection

As you navigate through the Site, certain anonymous information can be passively collected (that is, gathered without your actively providing the information) using various technologies, such as cookies, Internet tags or web beacons, and navigational data collection (log files, server logs, click stream). Your Internet browser automatically transmits to this Site some of this anonymous information, such as the URL of the Web site you just came from and the Internet Protocol (IP) address and the browser version your computer is currently using. This Site may also collect anonymous information from your computer through cookies and Internet tags or web beacons. You may set your browser to notify you when a cookie is sent or to refuse cookies altogether, but certain features of this Site might not work without cookies.

This Site may use and combine such passively collected anonymous information to provide better service to Site visitors, customize the Site based on your preferences, compile and analyse statistics and trends, and otherwise administer and improve the Site for your use. Such information is not combined with personally identifiable information collected elsewhere on the Site unless you have consented.

For information on the cookies used on this website, please visit out Cookie Policy page.

The Site may use Internet Protocol (IP) addresses. An IP address is a number assigned to your computer by your Internet service provider so you can access the Internet and is generally considered to be non-personally identifiable information, because in most cases an IP address is dynamic (changing each time you connect to the Internet), rather than static (unique to a particular user's computer). The IP address can be used to diagnose problems with a server, report aggregate information, determine the fastest route for your computer to use in connecting to a Site, and administer and improve the Site.

"Internet tags" (also known as single-pixel GIFs, clear GIFs, invisible GIFs, and 1-by-1 GIFs) are smaller than cookies and tell the Web Site server information such as the IP address and browser type related to the visitor's computer. Tags may be placed both on online advertisements that bring people to the Site and on different pages of the Site. Such tags indicate how many times a page is opened and which information is consulted.

"Navigational data" (log files, server logs, and click stream data) are used for system management, to improve the content of the Site, market research purposes, and to communicate information to visitors.

Use and Disclosure of Information

Except as otherwise stated, we may use information collected via this Site to improve the content of our Site, to customize the Site to your preferences, to communicate information to you (if you have requested it), for our marketing and research purposes, and for any other purpose specified. In addition, we may make full use of all information acquired through this Site that is not in personally identifiable form.

If you provide personally identifiable information to this Site, we may combine such information with other actively collected information unless we specify otherwise at the point of collection. We may disclose personally identifiable information you provide via this Site to other Pierre Fabre branches worldwide that agree to treat it in accordance with this Privacy Policy and use it for the same purposes. We also may disclose personally identifiable information you provide via this Site to third parties that are not Pierre Fabre branches, but only:

1) to contractors we use to support our business (such as fulfilment services, technical support, delivery services, and financial institutions), in which case we will require such third parties to agree to treat it in accordance with this Privacy Policy and use it for the same purposes;
2) in connection with the sale, assignment, or other transfer of the business of this Site to which the information relates, in which case we will require any such buyer to agree to treat it in accordance with this Privacy Policy and use it for the same purposes; or
3) to respond to law enforcement requests or where required by applicable laws, court orders, or government regulations.

The collection, use, and disclosure of information contemplated in this Privacy Policy may involve a transfer of the information to jurisdictions located outside your country of residence that may not have equivalent laws and rules regarding personally identifiable information. By submitting your personal data, you agree to this transfer, collection, use, storage, disclosure or processing.  We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

Sensitive Personal Data

Certain personal data collected by the Site in connection with the skin diagnosis service offered by the Site will be sensitive personal data for the purposes of the Data Protection Act 1998 as it relates to your physical health.  In connection with your registration for the skin diagnosis service you have explicitly consented to us utilising that data to provide you with samples, tips tailored to your skin type, offers and news from Eau Thermale Avene.  We will not use the sensitive personal data for any purposes other than those listed.

Access, Correction, and Deletion

You have the right to contact us in order to find out what information we hold about you (please note that a £10 fee is payable to meet our costs in providing you with details of the information we hold about you ).  Please send a written request setting out the information you require and the cheque for £10 to the Data Protection Officer at: Pierre Fabre Ltd, 2 Imperial Place, Borehamwood, Herts, WD6 1JN, UK.

Security

This Site takes reasonable steps to protect personally identifiable information as you transmit it to our Site and to protect such information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. You should keep in mind that no Internet transmission is ever completely secure or error-free. In particular, e-mail sent to or from this Site may not be secure.

Links to Other Web Sites

This Site may contain links or references to other Web sites to which this Privacy Policy does not apply. We encourage you to read the Privacy Policy of every Web site you visit.

Other Terms

Your use of this Site is subject to our Legal Information.



How to Contact Us

If you have any questions, comments, requests, or concerns related to this Privacy Policy or the information practices of this Site, or if you would like to opt out of future communications, please contact us as follows:

Pierre Fabre Ltd
2 Imperial Place
Borehamwood
Herts
WD6 1JN
TEL: 02087313333
Email: pfdc@pierre-fabre.co.uk

Changes to This Privacy Policy

If this Privacy Policy changes, the revised policy will be posted on this Site. Please check back periodically, and especially before you provide any personally identifiable information.
This Privacy Policy was last updated on 03/07/2015.
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